10 Signs Your Business Needs a Custom Programming Solution

Your business should be unlike any other.

Services and products might be similar. But the core vision, processes and operations can be entirely unique.

This is what differentiates your business and gives you that competitive advantage.

We have an incredible team of web designers, developers and programmers at OSM. Together, they bring about solutions that simplify, enhance and boost your business!

We do it all! From productivity-increasing upgrades to custom-built customer relationship management (CRM) systems.

Our programmers don’t believe in cookie-cutter fixes. They commit themselves to creating a solution that works best for you - from scratch!

When you can’t find the fix you need off the shelf, our team gets busy customizing one. We create a seamless solution that’s reliable, secure and designed to fill your unique needs.

Not sure if a custom solution is the right investment for your right now? Keep reading!

Below are 10 signs that your business needs a custom programming solution:

1. Your company relies solely on manual processes.

Most businesses rely heavily on manual processes - and for a good reason! This personal touch of creativity and professionalism makes a huge difference.

But, as you know, to err is human.

It’s normal to make mistakes, run out of time or burn out.

This is when manual processes become an issue.

When your team spends too much time, energy and effort doing things by hand, it’s time to upgrade.

In most cases, this indicates over-dependency on manual processes. 

Something’s gotta give!

Investing in a custom programming solution means automating these time-consuming tasks. And with automated operations, your team’s efficiency and productivity both benefit!

2. You’re experiencing chronic process disorganization.

Process disorganization in small businesses is not uncommon. 

With a small team and a large clientele, it’s no wonder things are getting lost in the mix. These small teams manage everything - from clients and projects to inventory and payments!

With a custom automation solution, you can automate these repetitive tasks. This frees up your time and ensures professional organization 24/7!

3. You’re experiencing too many recurring issues.

We’ve all experienced tech issues. But once they start repeating themselves, you know there’s a bigger problem.

Recurring issues that cause program failures or bad user experiences can deeply hurt your business.

Your ROI could drop. Your customer retention could plummet. And your once thriving CRM could cause your entire workflow to crash and burn!

In these cases, a one-size-fits-all solution won't always work.

You need a system that’s designed solely for you - your team, your workflow and your business objectives. And with our programmers, you can get exactly that!

4. You cannot upscale your business.

Whether you’re a large or small business, growth is always a good thing!

That is…unless your business can’t handle the growth.

Upscaling your business without upgrading your processes is a recipe for disaster.

You’ll quickly run out of manpower, resources and space - resulting in company-wide burnout!

Designing a custom solution as the foundation for your expansion is critical.

5. Your customer satisfaction is declining.

Does your business rely heavily on your website? E-commerce, travel agencies and the health industry are a few that typically do.

In these cases, your clients use your site daily.

So, what happens if the current systems you have in place aren’t living up to your client's standards?

If customer satisfaction declines, it's a clear sign your website must improve.

After all, these systems are primarily for the benefit of your clients. If they fail, your clients will leave and your business will suffer.

It’s up to you to ensure it's doing its job - enabling you to build a successful relationship with your clientele.

If it fails to uphold customer satisfaction, an upgrade is not only recommended, it’s critical.

6. Your business is inefficient and stagnant.

Efficiency is key for steady revenue and growth.

If you’re noticing a decline in your team’s productivity, you must get to the bottom of the issue immediately!

We mentioned above how disorganization and manual processes can slow your business down.

But many other factors also contribute to this inefficiency.

One of these factors is stagnancy. This is a business's refusal or inability to move forward with changing technologies.

Think for a moment about old-fashioned methods of payment - i.e. relying solely on cash and a cashier to make a payment.

While this worked at the time, it eventually became less efficient. New, more practical payment methods quickly arose.

Today, retailers use a variety of payment methods - from automated self-checkouts to PayPal integrations!

These systems save time, money and effort.

Is your business feeling stagnant lately? Are you ready to take the next step forward?

If so, now is the time to invest in a custom programming solution!

7. You track and analyze everything by hand.

Another old-fashioned way of business is manual tracking and analysis.

Manual data entry and spreadsheets were once a necessity. They were the only real way to track success and plan for the future.

Today, we have a better solution.

Our programmers can create a custom system built uniquely to your tracking needs. We can program your system to do almost anything - from reporting to prediction analysis!

8. You’re having difficulty reaching and managing your customers.

Is your CRM (customer relationship management) system helping or hurting your business?

One of the biggest challenges businesses face is the use of a CRM that does not meet their tailored needs.

Because every business is unique, each requires its own custom solution. This is especially the case when working with a company’s customer relationships.

These relationships are the backbone of your business. And, as we’ve stated before, it would not survive without them.

The solution?

Custom CRM solutions.

These unique solutions have your unique clientele in mind.

We recommend custom CRM if you need a web-based platform to meet clients' relational needs.

9. There is no communication happening between teams.

In the wise words of George Bernard Shaw:

“The single biggest problem in communication is the illusion that it has taken place.”

Poor team communication is typically easy to spot.

You may see it in delayed communication from leadership roles. Or you may experience it in a hybrid/remote work environment.

Your business suffers when team members and leaders fail to communicate information effectively.

Some of the effects of poor workplace communication include:

• Employee mistrust, absenteeism and low morale
• Low productivity due to lack of information
• Loss of sales
• Ineffective collaboration
• Workplace conflict

How can custom programming help?

Our programmers can help create effective communication pathways for all your business connections. This includes yourself, your team, clients, partners, etc.!

10. The solution you’re looking for does not exist.

Are you struggling to find a solution that fits your specific business needs? Or trying to use a program for a purpose it’s not intended for?

News flash: There is more to discover and create in this world!

What a relief!

You may not be able to find something off-the-shelf, but the solution does exist.

It just hasn’t been created yet!

That’s where our team of programmers come in.

When your needs don’t mesh with standardized solutions, our team get down to business!

 

Why Invest in Custom Development?

You cannot rely solely on standardized solutions to reach your business goals effectively.

Sharpen your competitive edge with a custom solution designed to fit your business. The right upgrade can drastically improve your workflow, efficiency and more!

This gives you the momentum you need to launch into the next phase!

Benefits of Custom Development:

• Automated workflow
• Increased ROI
• Improved data security
• Increased sales
• Enhanced brand loyalty
• Improved site performance
• Reduced manual labour
• Optimized operating cost

PLUS! When you work with our OSM, you can be 100% sure that your upgrades are affordable, reliable and secure.

That’s our job! And we do it well.

 

Check out some of our recent work!

Alarm Systems

Our programmers built custom customer and staff portals that

a) Allow staff to manage complex projects from start to finish, and

b) Allow customers to track that progress.

Customer Tracker

Staff Dashboard

Quinte Health

Our programmers built a nine-page sub-site that can:

• Manage thousands of files,
• Manage tens of thousands of database records,
• Manage calendar events,
• Track inventory, and
• Provide support via a ticket system and knowledge base.

Reagents Inventory

Home Depot Canada

Our programmers built an EDI-based logistics system. This system issued daily requests to carriers for several hundred orders between Canada and the U.S.

Carrier Select

Planner With Map

Cambridge Memorial Hospital

Our programmers implemented a system to automate administrative tasks, including:

• Credentialing,
• Staff payments, and
• Professional development.

Staff Dashboard

 

 

 

 

E-Lease

Our programmers designed a custom CRM with a financial lease/loan broker focus.

The main features revolve around,

a) Managing financial transactions and

b) Managing the clients/customers assigned to those transactions.

These critical features are intuitive, quick, mobile responsive and easy to access!

 

Start Your Project With OSM

Don’t settle for cookie-cutter fixes. Invest in the custom solution that works perfectly for you, your team and your customers!

Ready to start your project?

Contact us online or give us a call at 613-969-0626!