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Covid-19 Update and Contact Options

Covid-19 Update and Contact Options From OSM

To help limit the spread of the Covid-19 virus and to help keep our staff health and safe, OSM is taking the following steps until further notice.

Starting on Wednesday, March 18, OSM staff will begin working remotely. During this time we will still be available to assist you, but we be available via email or through our support ticket system. Some limited phone support coverage will also be available starting Monday March 27.

If you need to get in touch with us during this time, you can email your usual contact if you have one, otherwise please use one of the following methods.

If You Need Technical Or Billing Support

Please open a support ticket with us:

- Already a customer? Log into your customer account here

- If you are unable to log into your customer account, contact us here for assistance or visit our online knowledgebase here.

New Customer Inquiries

Please fill out the form here.

Contact Specific Staff

If you need to contact a specific staff member and do not have their email address please visit our staff page and click the 'contact' beside their name .

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