Help and Support
Technical and Billing Support
OSM provides support through our in-house dedicated support desk.
Click here to visit our online documentation. You'll find answers to many of your questions there.
Submit a Support Ticket Through Our Customer Portal (24/7/365)
Please note that opening a support ticket through your customer account with us at myhelpportal.com will provide faster assistance, no joke! Staff monitor tickets and the ticket will be opened directly under your account in our system, allowing us to assist you more quickly.
Can't log into your customer account? If you are unable to log into your customer account, please fill out the support form to request assistance.
Phone support line
Monday through Friday (9:00 a.m. - 12:00 p.m. and 2:00 p.m. - 4:30 p.m. EST)
Local: 613.969.0626 or 1.888.402.2681 (ext 2 for support, or ext 3 for billing)
Using this form, we can create a ticket for you! Please leave as much detail as possible so we can match it up with your OSM account. If you are a new customer we recommend using our main contact us form. Thank you.