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OSM Networks Inc. – Privacy Policy

This policy was last modified on June 19, 2020. 

This Privacy Policy applies to OSM Networks Inc. (referred to hereinafter as “OSM”, “this website”, “our website”, “the website”, “we”, “our”, and/or “us”), our website ("the Site"), and services, including any mobile versions of the Site or mobile applications. 

As a marketing agency, OSM Networks Inc. recognizes the importance of knowing how information about you is being used and shared, and we appreciate your expectation that we will do so carefully and respectfully. This privacy policy (the “Privacy Policy”) describes how we collect, use, share, and protect that data. 

By visiting our Site displaying this Privacy Policy or a link thereto, or by otherwise interacting with OSM, you agree to accept the practices described in this policy. This Privacy Policy is further subject to the OSM Services Agreement related to OSM Networks Inc. services you utilize and/or purchase. 

If you do not accept and agree with this Privacy Policy, you must stop using the Site immediately. Your continued use of the Site constitutes your acceptance of this Privacy Policy.

What Information Is Collected

We receive and store any information you voluntarily enter on the Site or give us in any other way, such as via telephone, electronic mail, online or otherwise. You can choose not to provide the requested data, but you might not be able to take advantage of certain site features. 

Here are the types of information we gather: 

Contact Information

When you contact OSM to enquire about our services, we collect and retain personal contact information that you submit to us voluntarily and this includes, but is not limited to, your name, mailing address, web address, telephone number, and email. Such contact information may be used, for example, to communicate with you when necessary with respect to transactions. Additionally, we may collect contact information provided to us during any correspondence relating to customer support, as well as in connection with products and services offered on our website. 

Financial Information

We collect and retain certain financial information from you when you order our services. We will not sell, share or rent any financial information collected from you except as disclosed in this Privacy Policy or as necessary to fulfill any order for our products or services. 

Demographic Information

We may collect and store anonymous demographic information (such as your zip code, gender and age), and use this data to tailor your experience on the Site, provide content that we think you might be interested in, perform general improvements to the Site, and display content according to your preferences. Such demographic information may be shared with partners, market researchers, and other third parties on an aggregate, non-personally identifiable basis. No personally identifiable information will be linked to such aggregated demographic information that is shared with third parties. 

Other Information

We collect and store certain types of information whenever you interact with us. For example, our servers track the type of web browser you are using and the page from which you link. Additionally, we log IP addresses (a unique number assigned to every computer on the Internet) in order to improve security, analyze trends and administer our Website. We may track your movement within our Website, the third-party website pages from which you were referred, access times and browser types. We use this information to gauge the effectiveness of the Site, track information for statistical purposes, and to improve the products and services we provide. We collect this information to better develop a sense of what services our customers need and identify areas of improvement to our website.  

Cookies

The Site may use “cookie” technology for such purposes as enhancing your online experience by making it easier for you to navigate through the Site and making certain features work better. Cookies are text files which are commonly deposited by websites on a user’s hard drive when the user visits a website. The file identifies a user’s computer and can record the user’s preferences and other data about the user’s website visit. We do not extract information about individual users during this process. Your web browser may enable you to disable cookies, but please note that certain services may not function correctly without it and your experience on the Site may be hindered.  

Pixel Tags

Cookies alone tell us nothing about who you are. Pixel tags generate a generic notice of a visit to the Site. Pixel tags are used in conjunction with cookies to anonymously track the activity on the Site by a particular browser on a particular site.  

Third Party Cookies

We may use third-party advertising companies to serve ads on our behalf across the Internet. These companies may collect and use information about your visits to this and other websites and your interaction with our products and services in order to provide advertisements about goods and services of interest to you. However, no personally identifiable information (such as your name, address, email address or telephone number) will be connected with such information. They may use information about your visits to this and other websites to target advertisements for paid search and social media services and may be used to keep track of user response to each advertisement. These targeted advertisements may appear on our Site or on other sites that you visit. The anonymous information is collected through the use of a pixel tag or cookies, which are industry standard technologies used by most major websites. If you do not want such companies to collect this information you may opt-out.  

To learn more about the use of this information or choose not to have this information used by certain third-party advertising partners, please visit the Network Advertising Initiative at http://www.networkadvertising.org/choices or go to http://www.adobe.com/privacy.html

Please note that if you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice. 

How Personal Information Is Used

Our Use

We receive and store any personal information you enter on the Site or give to voluntarily in any other way and may use it to contact you from time to time regarding our services. We take steps designed to ensure that only the employees who need access to your personal information to fulfill their employment duties will have access to it. 

Additionally, we may use the data for marketing purposes to:  

  • Provide you with additional information regarding products, events and services from OSM Networks Inc., and its subsidiaries and affiliated companies via email or through advertising on various social media platforms or websites (both desktop and mobile) that you may visit; and
  • Develop, improve, and target our promotional messaging to you and others via retargeting, online behavioral advertising, and use of social media platform tools for advertising (such as creation of Facebook Lookalike Audiences).

Service-Related Uses

We may use your personal information to contact you about services you have purchased from us, or for other purposes in which you have expressed an interest. We will also provide you with service and account-related announcements. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to cancel your services with us. 

Sponsors or Event

Partners In the instance of ticketed events, we may share your personal data with sponsors or event partners. 

Business Transfer

In the event that OSM Network Inc. undergoes a merger, acquisition by another company or sale of its assets, your data will, in most instances, be part of the assets transferred. 

Protection of OSM and Others

We may release account and other personal information when we are required to do so by law, court order, subpoena, or other government or law enforcement authority or regulatory agency, in order to enforce or apply our Services Agreement or other agreements, or when we believe in good faith that disclosing this information is necessary or advisable, including for example, to protect the rights, property, or safety of our users or others. This includes exchanging information with other companies and organizations for fraud protection, credit risk reduction or other similar purposes. 

Sites Other than OSM

As a marketing agency, OSM Networks Inc. has no control over and is not responsible for the privacy policies or information gathering practices of other websites, including those to which we may link and those which may link to us. We strongly recommend that you review the privacy policies of every online service you use before submitting any personal information and direct any concerns to the site administrator of that website. 

Your Rights under the GDPR

If you are accessing the Site from the European Economic Area, which includes the European Union, Iceland, Liechtenstein, and Norway, you have the following rights under the General Data Protection Regulation (GDPR).

  1. Right to be informed about the collection and use of your personal data
  2. Right to access your personal data
  3. Right to have any inaccurate personal data corrected
  4. Right to have your personal data erased
  5. Right to restrict use of your personal data
  6. Right to personal data portability
  7. Right to object to the processing of your personal data  

If you wish to exercise any of these rights under the GDPR, please email us at privacy@myosm.ca or write to us at the address below with such request. We will respond to any requests without undue delay and no later than thirty days after receipt of your request.    

Foreign Jurisdictions; Personal Data Transfers

The data that you provide to us or we obtain as a result of your use of this site will be collected, stored, and processed in a destination outside the European Economic Area (“EEA”) that may not be subject to equivalent data protection laws, including Canada. We may transfer your personal data outside the EEA in order to store it and enable us to provide advertising, products or services to you. Where your personal data is transferred outside the EEA, including Canada, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards and ensure that your data is treated securely and in accordance with this Privacy Policy.

By using this site and/or providing us with your personal data, you

  • Consent to the transfer and/or processing of any personal data outside the EEA, including to Canada,
  • Acknowledge that Canadian law may not be equivalent to the data protection laws of your location, and
  • Understand that we will collect, transfer, store, process and/or deal with your personal data in accordance with this Privacy Policy.  

California Privacy Rights  

If you are a resident of California, California law permits you to request certain information regarding the disclosure of your personal data by OSM Networks Inc. to a third-party for direct marketing purposes.

To make such a request, please email us at privacy@myosm.ca or write to us at:  

OSM Networks Inc. 

Attention: Privacy Policy

81 Dundas Street East

Belleville, ON

K8N 1B9  

Limitation of Liability

As a marketing agency, OSM Networks Inc. assumes no responsibility or liability with regard to any theft, loss, alteration or misuse of personal or other information lawfully provided by OSM Networks Inc. to third parties, or with regard to the failure of any third party to abide by this privacy policy or such third party’s privacy policy or any agreement between that third party and OSM Networks Inc. 

Choice and Opt-Out

As described above, we collect personal data about you when you voluntarily provide it to us, collect other data about you and your use of the Site automatically when you interact with us.

You may opt-out of marketing communications from us by emailing us at privacy@myosm.ca with your request, or you may mail us with your request to: 

OSM Networks Inc. 

Attention: Privacy Policy

81 Dundas Street East

Belleville, ON

K8N 1B9  

If you no longer wish to receive communications from OSM Networks Inc., you can opt-out from receiving such messages in the future by following the instructions in the emails or contacting us at privacy@myosm.ca.  

With respect to the Site’s use of cookies, pixels, tags, and other similar technologies, by adjusting settings on your browser, you may elect not to allow cookies to be placed, and thus opt-out of certain features of the Site and the Site’s automatic collection of certain data about you.  

You may also adjust your advertising preferences on various social media websites by adjusting your Settings on the platform. 

Procedures Used to Protect Personal Information

As a conscientious provider of marketing services, OSM Networks Inc. works to protect the security of your financial information during transmission by using Secure Sockets Layer (“SSL”) software, which encrypts the information you input on the Site. Keep in mind however, that no method of transmission over the Internet or method of electronic storage that is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.  

We retain data only as long as necessary in light of the reasons it was collected as set forth in this Privacy Policy, or until you inform us you wish to have your data deleted, whichever comes first. Please note that we may retain your data for longer periods of time as necessary to comply with our legal obligations or respond to governmental authorities.  

Effective Date

The Effective Date of this Privacy Policy is set forth below. Due to the constantly changing nature of our digital marketing business, we reserve the right to change, update or modify this Privacy Policy at any time at our sole discretion, and will post any new Privacy Policy here. Any such change, update or modification will be effective immediately upon posting on our website.

You are responsible for checking our websites frequently to keep apprised of recent changes. By going to our websites or utilizing our services after the Effective Date you are deemed to have consented to our then-current Privacy Policy and will be bound by its terms.

It is important that you review this Privacy Policy regularly to ensure you are updated as to any changes.  

How to Contact Us

If you have any general questions about this Privacy Policy or other aspects of the site or would like to correct, update or erase data provided to use, please email us at privacy@myosm.ca or write to us at:   

OSM Networks Inc. 

Attention: Privacy Policy

81 Dundas Street East

Belleville, ON

K8N 1B9