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Help and Support

OSM provides an in-house dedicated support desk.

Online Documentation

Click here to visit our online documentation. You'll find answers to many of your questions there.

Submit a Support Ticket (24/7/365)

For technical, billing or sales support:
Click Here to submit a Support ticket. Your ticket will be tracked until the issue has been resolved.

If you don't have a login for our customer portal, or can't get your password reset, you can also use this form.

Phone support:

Monday through Friday (9:00 a.m. - 5:00 p.m. EST).
613.969.0626 or 1.888.402.2681


“We've just had our website redesigned by OSM Websites & are very pleased with the final product! The support staff were exceedingly helpful and friendly, making the whole transaction pleasant and easy! Thanks OSM!”

Plumbing Plus - www.plumbingplus.ca